Frequently Asked Questions

(204) 942-5483

Box Office Hours:
April 29 - May 31, 2019
Monday - Friday 12-6 pm

June 1 - 21, 2019
Monday - Friday 1-5 pm

The Box Office is closed for the summer,
June 24 - August 18, 2019

>> Full Box Office schedule

Holiday Hours
December 1 - January 7: Monday to Saturday, 12-6
December 26: 11:30-1:30
CLOSED December 24, 25 & 31, January 1


Latecomers:  Latecomers will be seated at the discretion of the House Manager.

Courtesy to others:  Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Scents and Allergies: A number of Prairie Theatre Exchange patrons have expressed concerns regarding medical reactions caused by scented products, so much so that they can’t enjoy a show.  Please consider others before using items such as colognes, perfumes and hairspray.  Your thoughtfulness is appreciated.

Prohibited:  The use of cameras and recording devices is strictly prohibited. Pagers and cellular phones must be turned off. To be contacted in an emergency, leave your name and seat number with the House Manager.

Warnings:  On occasion, Prairie Theatre Exchange’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the play pages on the website. 
>> Click here for links

  • You’ll find PTE on the third floor of the Portage Place Shopping Centre, around the corner from the clock tower.

    >> Click here for a map

  • There is convenient heated, underground parking in Portage Place, with entrances off Carlton and Vaughan Streets. >> Click here for a map. The elevator near the Carlton entrance goes all the way up to PTE on the third floor – you’ll recognize it from the lighted PTE poster on the side of the elevator foyer.

    Parking in the Portage Place lot must be paid in advance, similar to outdoor lots, at one of 12 payment machines located all through both levels of the lot, including at the elevators. Look for the big blue and green signs hanging from the ceiling to help you find the machines.

    All subscribers get free parking with their subscriptions. Casual ticket buyers must pay for their own parking, but are offered a discount on Jets game nights.

    >> More information on discounted parking

    NOTE: On Jets game nights, the Portage Place parkade holds back spots to accommodate PTE patrons, but it may take longer than usual to find a spot, so leave extra time on those nights.

  • Prairie Theatre Exchange offers several skill-specific classes for adults, plus two performance training classes - Youth Acting Conservatory for ages 14-18, and Adult Company. As well, PTE will be offering master classes for professional development through the year, with guests artists and our Artistic Director, Thomas Morgan Jones. >> More Info.

  • You’ll find all that information, plus links to behind the scenes information and reviews/audience reactions on the page for each play on our website.

    >> Click here for links to the play pages

  • >> Click here to go to our online sales

    You can browse anonymously, but you’ll need to either login, if you already have an account, or set up an account in order to purchase tickets.

    Once browsing, you’ll be able to search particular months, plays or venues.

    When on the main PTE website, you can also click on the BUY NOW button on each play page, or ORDER TICKETS in the list of plays in the right hand column on your screen, which will take you directly to a listing of only that play.

    Note : Printing your tickets at home

    You will have the option of either printing your tickets on your own printer or picking them up at the Box Office. If you don’t select “E-ticket/print at home” on the credit card screen during purchasing, you will not be able to print it out later. Printing your tickets at home means that you won’t have to stand in line at the Box Office to pick them up before your performance.

    Your home-printed ticket is your real ticket, and you must bring it to the performance so that the bar code can be scanned for entrance. Any document that doesn’t have a bar code on it is not a ticket.

    Be aware that the bar code on any PTE ticket, printed at home or by the Box Office, can only be scanned once at the door. Additional copies of that ticket will be denied entrance.

    If you experience any problems purchasing online, do not receive your confirmation email or need assistance, please call 204-942-5483 during regular Box Office hours, and we’ll be happy to help you.

  • Making a donation online is simple. When you’re on the online sales page, click on the DONATE link at the top of the page. You’re also given the opportunity to donate after you’ve selected your seats.

    >> Or click here, and go straight to the DONATE page

  • In our theatre, Row A is ground level with no stairs. However, be aware that there are limited seats in that row. There are two steps to each of the next rows, with the highest row, Row K, having 20 stairs. Every row has a wide platform for a step, with railings to assist you. If you're uncertain about whether a seat is accessible enough for you, call our Box Office at (204) 942-5483 and speak to a Customer Service Rep.
  • Yes.  Please call our box office at 204-942-5483 for tickets for wheelchair seating. Those seats can't be purchased online.

  • Yes.  We have Infared Assisted Hearing Devices, which are free of charge to all PTE patrons on a first-come, first-served basis.  There are a limited number available -- please see the House Manager upon arriving at the theatre.

  • Please pick up your tickets at our Box Office at least 30 minutes prior to your performance start time. They will be filed under your name. You can also pick them up in advance, during regular Box Office hours.

  • Tickets will be filed under your name, and you won’t need to show ID unless you have purchased at the Student or Senior rate. Students must show valid ID from a high school, University or College. Seniors only need to show proof of age with the first ticket purchase – once in the system as a senior, further ID will not be required for subsequent purchases.

  • We are happy to exchange your ticket to another performance of the same play, subject to availability. Please call the box office to inquire about whether an exchange to another date is possible. Single tickets may be exchanged to another performance of the same play for an exchange fee of $2.50 per ticket, plus GST. If the performance or seat you’re exchanging into is more expensive, you will need to pay for the difference. There is no exchange fee for subscribers, but subscribers must pay the difference if exchanging into a more expensive seat or performance.

  • Tickets are non-refundable. However, subscribers may request a tax receipt for the value of unused subscription tickets by returning them to the Box Office at least 48 hours* prior to your scheduled performance.  Please contact the box office at 204-942-5483.

    *Canada Revenue Agency regulations state that PTE must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances after the fact.

  • Yes, but conditions do apply.  You can change your tickets for a performance of the same show only and you must call or visit the box office before your original performance date.  If you purchased single tickets, you will be charged a $2.50 fee for each ticket exchange, plus GST. If the performance or seat you’re exchanging into is more expensive, you will need to pay for the difference. Exchanges are always subject to availability in the show you want to exchange into.

  • We will replace lost tickets at no charge at the Box Office.  We may ask for proof of purchase.  Call 204-942-5483 or visit our box office to have your tickets reprinted.

  • Whenever possible, latecomers will be seated at the back of the theatre during appropriated intervals in the performance to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. Please allow for ample time to park, and remember that there is often a line-up at the box office in the hour prior to show time.

  • Groups of 7 or more receive a discount of 15% for tickets to an adult show. Currently, our website will only sell 10 tickets at a time to a show. For larger groups, or for questions and personal service, contact the Director of Marketing at 204-925-5256 or .

  • There are a couple of different options for student groups. Each year, two plays are scheduled with a special matinee for school groups at $10 per ticket, and with a Study Guide provided.

    >> Click here for more information or call Haanita Seval at 204-925-5256.

    It is also possible, depending on availability, to arrange for a group of students to attend a regular performance at a discount. To inquire about discounts that may be available, please call Haanita Seval at 204-925-5256 or email .

  • Babes in arms are not permitted in our Adult productions, out of consideration for the entire audience and the actors. Because of the adult content, we suggest that our plays may be unsuitable for children under 14. If you have questions about the suitability of one of our adult plays for your child, please call the Director of Marketing at 204-925-5256.

    For our Family Holiday Show, we welcome guests of all ages. Children under the age of two do not need to have a separate ticket for that show.

  • Order and pay at the bar before the performance and your drink(s) will be waiting for you at intermission.

    For those shows without intermission, consider coming a bit early to purchase your beverage, and take it into the theatre with you. Intermission information will be on each play’s page on our website.

    >> Click here for links to the play pages

  • You’re welcome to take your beverage into the theatre. For beer or wine, just ask the volunteer in the Café or Lounge to put it into a plastic cup.

    Food is not allowed in the theatre.

  • There are many ways you can support PTE, from personal donations and endowment gifts, to corporate gifts and ticket purchases to sponsorship.

    Ticket prices cover less than half the cost of producing a play. Please consider making a donation.

    >> Click here for more information
  • We are very careful with your information and never, ever share, lend, rent or sell any information. We adhere to all the regulations set out by PIPEDA (Personal Information Protection and Electronic Documents Act) in storing and using the information, which we use in order to serve and inform you regarding our plays, events, school classes, fund raising and other items that might be of direct interest to PTE patrons. You are able, at any time, to decline to be contacted by PTE by mail, phone or email by calling (204) 942-7291.

    >> See the complete PTE Privacy Policy

  • It has always been PTE’s philosophy to be as inclusive a theatre environment as possible. In the spirit of the Truth and Reconciliation commission, we feel that it’s appropriate, responsible and respectful to recognize the original occupants of where we all live and work, as is becoming best practice across Canada. It’s a fairly small gesture that we can extend to make a segment of our community feel more welcome in a place where they may often feel like an outsider.

  • Call our box office at 204-942-5483 during regular Box Office hours, send us an email at , look online at the various menu options, or drop by our box office during the hours listed above.