Renew Online

How to renew your subscription online

IMPORTANT: Please read this information BEFORE proceeding to the RENEW NOW button at the bottom.

1.  Check the top of your subscription renewal form. If there’s an email address there:

a.  Click the Renew Now button at the bottom of this page

b.  Click the blue button Login to renew existing subscriptions

c.  If you’ve already set up a password for online ticket buying, type it in under your email address.

d. IF YOU DON’T YET HAVE A PASSWORD, click on FORGOT MY PASSWORD on the right-hand side. You’ll be taken to a page where you will type in your email address and click the green button to reset your password, which will be emailed to you.

e. DO NOT CLICK “NEW PATRON” – if you set up a new patron account, you will not be able to access your subscription.

2.  Once you’re logged in, you’ll be clicking on the green buttons to move through the process.


3.  When you reach the first screen of the checkout, for Ticket Handling Delivery Method, click Hold tickets at Will Call – your tickets will be mailed to you right after the Labour Day weekend in September, with all your subscriber information for the season.

4.  Also on that checkout screen, for How did you hear about PTE, select
Subs - Pure Renewal.


IF YOUR ACCOUNT DOESN’T HAVE AN EMAIL ADDRESS ALREADY ATTACHED TO IT (ie: if there is no email address at the top of your renewal form), you must call the PTE Box Office at (204) 942-5483 to make that change, so that you may renew online in the future.

At this time, we are only able to allow straight renewals online - no changes. If you wish to change your seat or performance, or add a new subscription, please call the PTE Box Office at (204) 942-5483.

Box Office Hours:

September 10, 2018 to April 28, 2019
   Monday to Saturday, 12 - 6pm
During the run of a play, the Box Office will be open 1 hour before showtime.

April 29 to May 31, 2019
   Monday to Friday, 12pm - 6pm

May 31 - June 21, 2019
   Monday to Friday, 1pm - 5pm

Closed for the summer, June 22 - August 18, 2019

August 19 - September 8, 2019
   Monday to Friday, 1pm - 5pm

Note: you can also get to the online Subscription Renewal by clicking BUY ONLINE on the PTE website home page, then, at the top of the online sales page, click SUBSCRIBE.