Tickets to cancelled shows
As per the email we sent in March, announcing the cancellations, you have three options for tickets you had purchased to shows that were cancelled:
- Leaving the tickets as purchased, which shows up in our budget as ticket revenue and helps us to mitigate the loss of ticket sales. You don't have to contact us, if that's the option you choose.
- Converting the ticket cost to a donation to the theatre and getting a tax receipt for that value, which shows up as donation revenue and, again, helps us to mitigate overall losses for this season.
- Requesting a refund to the original method of payment, which we’re happy to do if that’s best for you.
Once you've decided if you'd like to proceed with either a conversion to tax receiptable donation or a refund, please email email@example.com with your instructions.
Because of our fiscal year end, the deadline for dealing with the unused tickets is June 15, 2020. We will be sending a reminder about that at the end of May