The 2020 - 2021 Season
Renewing your subscription during the pandemic
Note: only subscription renewals are possible until the end of July. New subscriptions will be accepted as of August 1. Single tickets will go on sale September 9.
All dates are subject to change
- Your current subscription seats will be held for you until September 1, so don’t worry about the usual deadline of May 31.
- Renewal forms were emailed to current subscribers mid-April. You’ll be able to renew your subscription online as of that date.
- Paper renewal forms were mailed out on May 7. A second notice will go out in early June.
- The Box Office will be closed until the mandatory non-essential business closure order is lifted, but can be contacted by phone at 204-942-5483, Monday to Friday, 1-5 pm. You can also reach out with questions by email at firstname.lastname@example.org. Please DO NOT send credit card information by email.
- Once you receive the renewal form in digital or paper form, you will be able to mail your renewal back to PTE as long as it safe for you to do so while practicing social distancing.
- Installment payments will be available again this year (starting on May 27), with a $50 deposit per subscription upon renewal, and equal payments to follow on August 1, September 1 and October 1. Installment payments are not available through the online system and will not be available by phone until May 27.
- If we are prevented from beginning the season as scheduled, we may look at alternate scheduling for some of our productions. In the event that we have to cancel any productions that are a part of your subscription package, we will be happy to either accept your ticket as a donation to the theatre or refund the amount of those plays, whichever you prefer.
We appreciate your patience and understanding as we work our way through this unprecedented situation. We understand that this is a more challenging process than normal, with uncertain time frames, but we will get through it together.
Thank you so much for your support and love.
Frequently Asked Questions
After reading these instructions, click the Renew Now button at the top of this page or the bottom of the instructions.
Check the top of your subscription renewal form. If there’s an email address there:
Click the Renew Now button
Click the blue button at the left of the screen, Loginto renew existing subscriptions
If you’ve already set up a password for online ticket buying, type it in under your email address.
IF YOU DON’T YET HAVE A PASSWORD, click on the orange button FORGOT MY PASSWORD on the right-hand side. You’ll be taken to a page where you will type in your email address and click the green button to reset your password, which will be emailed to you.
DO NOT CLICK “NEW PATRON” – if you set up a new patron account, you will not be able to access your subscription.
2. Once you’re logged in, you’ll be clicking on the green buttons to move through the process.
3. When you reach the first screen of the checkout, for Ticket Handling Delivery Method, click Hold tickets at Will Call – your tickets will be mailed to you right after the Labour Day weekend in September, with all your subscriber information for the season (please ignore any message you get to the contrary).
4. Also on that checkout screen, for How did you hear about PTE, select Subs - Pure Renewal.
IF YOUR ACCOUNT DOESN’T HAVE AN EMAIL ADDRESS ALREADY ATTACHED TO IT (ie: if there is no email address at the top of your renewal form), you must call the PTE Box Office at (204) 942-5483 to make that change, so that you may renew online in the future.
Renewal forms were mailed on May 7. If you haven't received yours, please contact the PTE Box Office at email@example.com. A second notice will go out in early June.
Click the RENEW NOW button at the top of this page, which will take you to where you can log in to your account. However, if you’ve never renewed online before, it would be a good idea to click here first for step by step instructions.
All PTE patrons have accounts that are accessible online. If you have given PTE your email address – even if you’ve asked not to receive emails from us – you can access your account online, using the email address to which your renewal information was sent (it’s at the top of that message, under your name and address).
If you’ve never accessed your account online before, once you’ve entered your email address on the login page, click RESET PASSWORD. You’ll get an email with instructions to set up your new password.
Your subscription information is contained in the account with that specific email address. If you set up a new account, you won’t be able to renew your subscription.
If you want to use a different email for the account, email firstname.lastname@example.org, and we can update your account for you, after which you can login with your preferred address.
All the information about your subscription, including performance dates, seats and cost, is in your account online. You’ll see it when you log in.
Renew your seats as they are in your account now. Then call the Box Office at 204-942-5483, Monday to Friday, 1-5 pm or send an email t0 the Box Office, explaining the changes you would like made. The earlier you contact us about changes, the higher in the queue for changes you'll be, with the best chance at the seats available to change to. Once we come to the deadline to renew (currently September 1), unrenewed seats are released, and Box Office staff will begin to make the changes, based on the dates that they were received.
We will not be accepting subscriptions by installment payments until May 27. At that time, call the Box Office at (204) 925-5483. Thank you for your patience.
As per the email we sent in March, announcing the cancellations, you have three options for those tickets:
- Leaving the tickets as purchased, which shows up in our budget as ticket revenue and helps us to mitigate the loss of ticket sales. You don't need to contact us if you choose this optiom.
- Converting the ticket cost to a donation to the theatre and getting a tax receipt for that value, which shows up as donation revenue and, again, helps us to mitigate overall losses for this season.
- Requesting a refund to the original method of payment, which we’re happy to do if that’s best for you.
Once you've decided if you'd like to proceed with either a conversion to tax receiptable donation or a rfund, please email email@example.com with your instructions.
Because of our fiscal year end, the deadline for dealing with the unused tickets is June 15, 2020. We will be sending a reminder about that at the end of May.
There are several reasons why we adjusted performance times to 7:30pm and 2:00pm. The first is that it simplifies the scheduling and is less confusing. It also brings us into line with other performing arts in the city, like the RMTC and the RWB. Patrons have told us that the earlier evening start gives them the opportunity to either get home at a more convenient time (especially if they work the next day) or to go out with their theatre friends afterwards. We also found over the years that patrons who switch from a Saturday matinee to a Sunday, or vice versa, often came at the wrong time, as the different times were confusing. We understand that it's a bit of an adjustment but hope that it won't be too difficult to get used to.