Frequently Asked Questions

(204) 942-5483

Box Office Hours:

Tuesday to Saturday: 1–5:30pm
Closed Monday

Monday: 1-5:30pm
Tuesday - Saturday: 1-7:30pm
Sunday: 12:30-2:30pm

How do I pick up my tickets & do I need to show ID?

Your tickets are available at the PTE Box Office on the third floor of Portage Place. Please try to pick up your tickets at least 20 minutes prior to your performance start time, as the lines at the Box Office can get quite long as showtime approaches. They will be filed under your name. You can also pick them up in advance, during regular Box Office hours. Or you can request the Box Office email you your tickets, if you've purchased by phone.

You won’t need to show ID unless you have purchased at the Student, Senior or Arts Worker rate. Students must show valid ID from a high school, University or College. Seniors only need to show proof of age with the first ticket purchase – once in the system as a senior, further ID will not be required for subsequent purchases. Arts Workers may be asked to provide proof of association, like a business card, professional association card or website.